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I read a quote the other day that got me to thinking.
“Act as if what you do makes a difference. It does.”
                                                     William James
How many of us do little things each day with the thought “It doesn’t matter. No one [...]

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Much of the work I do with Sales people revolves around the use of the telephone. We have all  heard the telemarketers who are poorly trained. It is obvious they are reading from a script. They sound like a machine and their responses to questions can be laughable.
I am a great believer in the unspoken [...]

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